Frequently Asked Questions

What is the typical shipping time for AuraNev products?

At AuraNev, we strive to deliver your order promptly. Our standard shipping time typically ranges from 5 to 13 business days.

However, please keep in mind that actual delivery times may vary depending on your location and product availability.

Are your products safe to use and environmentally friendly?

Absolutely! AuraNev products are designed with safety and sustainability in mind. We prioritize using eco-friendly materials and adhere to strict quality standards to ensure your peace of mind.

How can I track my order?

Once your order has been made, you will receive a tracking number via email. You can use this number to track the status of your delivery by pressing the widget at the right corner of our site.

We'll proactively connect regarding your order details as we aim to provide the best service.

What is your refund policy?

We offer a hassle-free return policy within 30 days and a warranty depending on your purchase. Please refer to our Returns & Refunds page for detailed instructions.

Refund Policy

Are AuraNev products covered by a warranty?

Yes, all AuraNev products come with a standard warranty. Please check the product description or contact us by for specific warranty details.

Phone: +1 (929) 548 45-13

Mail: Contact@auranev.com

Do you offer international shipping?

Yes, we ship internationally to more than 40 countries.

However, shipping times may vary depending on your location. Please contact our customer support team for more information.

Phone: +1 (929) 548 45-13

Mail: Contact@auranev.com